Customer support

If you need help we would be happy to assist you. We have a skilled team of customer service professionals located in Boston and Seattle. To reach us, email shop@punchbowl.com. As an Internet company, we do not offer customer service by telephone.

Shipping information

Do you ship to Alaska and Hawaii?

Yes! Shipping to Alaska and Hawaii requires using the Express or Premium shipping method.

Do you ship items internationally?

Unfortunately, at this time we are unable to ship items to an international address.

Do you ship to APO/FPO addresses?

Unfortunately, at this time we are unable to ship items to APO/FPO addresses.

How much does shipping cost?

Shipping rates depend on the merchandise total, weight, and chosen shipping method. On the final step of checkout you will be able to choose your desired shipping method.

How long does it take to receive my order?

Shipping Method Delivery Time
Economy Delivery 6-8 Business Days*
Standard Delivery 3-6 Business Days*
Express Delivery 2-3 Business Days*
Premium Delivery 1-2 Business Days*

*Business days include Monday through Friday, excluding weekends and holidays. Expedited orders placed on weekends or holidays will ship the next business day.

Return policy

This policy is effective as of August 30, 2012.

We want you to be 100% satisfied with your order. We accept returns for most items within 14 days of the receipt of your order.

Products that have been used, worn, altered, have missing items, or are without the original packaging or garment tag can’t be returned. Please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

  • Partial Party Kits
  • Disposable Helium Tanks
  • Any item that has been worn, used, or altered
  • Edible items such as cake toppers or candy

Also, there are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

  • Undergarments, socks, and stockings
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
  • CDs and DVDs
  • Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics
  • Party Supplies

We will accept returned items that are clearly defective due to a manufacturer defect or due to damage from a shipping carrier.

To return items

  1. Read the above policies to ensure that your items will be accepted.
  2. Re-pack the items AND INCLUDE THE ORIGINAL PACKING SLIP.
  3. Write your order number on the outside of the box.
  4. Send the package to:
    ATTN: Punchbowl Returns
    16205 Small Rd
    New Berlin, WI 53151

Once we receive the returned items, we will issue a refund for the value of the returned items. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.