Product Support Specialist

Punchbowl is looking for a Product Support Specialist to join our growing team. This is a hybrid role of quality assurance and customer support. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform and impact the direction of the business.

In this role, you will: 
  • Become an expert on the Punchbowl platform and our products
  • Provide general and technical support to our customers daily
  • Maintain and contribute to our site’s Help Center
  • Build an ongoing understanding of customer needs and issue trends to help resolve future issues and improve processes
  • Contribute ideas for product improvements
  • Perform daily quality assurance checks for essential site functions
  • Perform quality assurance testing and troubleshoot technical issues prior to product releases

Your qualifications:
At Punchbowl, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • You are a bright, articulate, and an excellent communicator
  • You enjoy the process of problem-solving and have a superior memory for details
  • You have experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
  • You may have experience in product testing or quality assurance – if you don’t, you are excited to learn
  • You consider yourself tech-savvy
  • You have enthusiasm and passion with readiness to join a startup
  • You have a college degree
  • You live within a 45 minute drive of Framingham, MA

About Punchbowl
Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl is the company behind the critically-acclaimed technology platform for celebrations, holidays, and meaningful life memories. The Company runs its platform on,, and best-in-class iOS and Android apps. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.  

Some Punchbowl Perks:
  • 100% healthcare coverage
  • Flexibility to work from wherever you will be most effective
  • A collaborative, start-up environment where you’ll learn a lot, get your hands dirty, and see your work directly impact our customers
  • Fantastic, smart coworkers who are passionate about what they do
  • Virtual team coffee chats, Friday team trivia challenges, and anything else we can think of to have fun as a team from a distance

TO APPLY: Send a one-page resume and introductory email to
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