Punchbowl Blog

This post was written by Briana Hall, Marketing Intern

Well here I am writing my first blog post as a marketing intern at MyPunchbowl. It has been almost one month to the day that I wrote the infamous email. Without question it got more feedback than I would have ever imagined. Judging by many of the comments from that and subsequent posts, I’m sure the question that you’re all wondering is, how is it going? In short, fantastic.

I’m just finishing up my first week here at MyPunchbowl and while this week was spent getting to know everyone, learning about the company, and getting introduced to some of the tools they use and projects I’ll be working on, there’s much more yet to come.

Over the next few months I will post updates to the MyPunchbowl blog to share what I’m working on and how things are going. I’m sure I will have funny stories, and boring stories, and maybe even some embarrassing stories. However what I’m sure I will have is a lot of stories on growth, both professionally and personally. This will definitely be a learning experience and I’m glad you are along for the ride.

This post written by Eric Peden, Director of Operations and Analytics

“The real trouble with this world of ours is that it is nearly reasonable, but not quite. Life is not an illogicality, yet it is a trap for logicians.  Its exactitude is obvious, but its inexactitude is hidden.  Its wildness lies in wait.” — G.K. Chesterton

Anyone following the financial markets in recent months knows all about wildness.  No analyst could have foreseen the freefall of previous stalwarts like Dell or GE, where a runaway bear market crushed year-ago expectations by several orders of magnitude.

So if the future is capable of such wildness, then what do we do about it?

I think about this often at MyPunchbowl, where one of my responsibilities is to create and explain our forecasts.  When it comes to predicting the future, I’m always wrong, sometimes happily so. So, what’s the point of the exercise?

I’ve come to learn that forecasting isn’t about predicting the future. The purpose of forecasting is to better understand the variables that influence the future. Accuracy matters, of course, but forecasting is more useful as a management tool than as a prediction machine:  Can we dissect the business into its critical components? How much influence do we have over those components? Which levers can we pull to yield the best results?

The future is wild, and it is somewhat out of our control. But thinking like a good forecaster can help us navigate the unknown and ultimately take advantage of the opportunities that wildness inevitably creates.

This post written by Sean Conta, Founder & CXO

I can type pretty fast, but there are certain words that I mis-type almost every time. I have a feeling I’m not alone here. These are my top three:

• liek (like) - I literally mis-typed it just as I wrote that.

• thinkign ( … or really any word ending in “-ing”) - always comes out -ign.

• inviation/invitaion/invtitaion (invitation). You can imagine the inconvenience of this for customer support at MyPunchbowl … it’s a word I use a lot.

Thankfully, Firefox 3 has a built in spell-checker so I can usually just right click the word with squiggly red underlines to correct it. But I notice that often times the word I want isn’t in that list. It seems that the spell checker tries to guess what word you mean based on the letters in the mis-typed word. but often times I mis-type by hitting a key next to the letter I wanted. Here’s an example: I’ll often type “onw” when I meant “one” (the “w” key is next to the “e” key). When I right click on that my options are “now, own, ow, on, won”.

You’d think that the layout of the keyboard would be a big factor in Firefox’s built-in spellchecker, but it’s clearly not.

All of this is summed up nicely by an email signature I saw recently: “I can spell, I just can’t type.”

If you’re waiting for a profound conclusion or deep meaning I’m afraid you’re about to be disappointed. If there is one, I guess it has something to do with software/hardware, internet/real-life, computer/human disconnect.

Until next tiem …

This post written by Stephanie Fader, Marketing & PR Manager

Our marketing intern started yesterday (Monday morning). More on that in a future blog post…

In preparation for her arrival, I set up an old Dell computer for her on late Friday afternoon. While I’m currently an avid Mac user–and have been for at least five years now–at one point in my life I used PCs for both work and home.

I didn’t think setting up the Windows-based computer would be a big deal. I figured out where all of the cords went, and everything looked good — but then the monitor wouldn’t turn on. What could I have done wrong? Well, plugging it in might have been a start. Gimme a break though… it was Friday afternoon and that cord was mysteriously missing from my pile.

But what takes the cake is that once I got everything up and running I noticed that the task bar was up at the top of the screen, instead of at the bottom where most people are used to seeing it. (Note the blue task bar at the top of this image):

I know I’ve made this change before on my previous PCs but could not figure out how to do it. A couple of other people in our office tried (even one of our Mac engineers!) with no luck. It was pretty hilarious to watch a few people try to move the task bar without success.

For the record, you move the task bar by *left-clicking* and slightly dragging the mouse…. Ah, Windows.

This post was written by Matt Douglas, Founder & CEO

Last week, Punchbowl suddenly lost a friend. His name was Chyorni, and he was the beloved cat of our most senior engineer — Blake. Chyorni was taken from this world suddenly and without warning. While it’s not unusual for cats to pass away suddenly, I was struck by Blake’s description of Chyorni’s final resting place. You see, Chyorni was simply sleeping in his happy place. In fact, Blake didn’t immediately know that he had died, simply because Chyorni was where he liked to be in the evenings. He was quiet and peaceful — in his happy place. It’s a horrible thing to lose an animal that you love so much, but I know Blake is comforted with the knowledge that Chyorni spent the last moments of his life in the happy place that he found so comfortable. We could all be so lucky.

All of us have a happy place.  It’s the place where you feel most comfortable — the one you return to as a “default.” At home, it might be your favorite spot on the couch or in your special chair. For me, my happy place is quietly sitting next my wife on the couch: reading, watching TV, or writing (like I am right now). After a long day, there’s something really nice about just spending some quiet time together.

I was thinking today about the concept of a happy place in the workplace. I believe that most of us have a happy place at work as well.  Your happy place at work are the tasks that you feel most comfortable doing. You know, the “to-do’s” that you return to when you don’t want to do the more difficult or time-consuming items on your list. At work, my happy place is in spec review meetings. Although I’m not a software engineer, I feel very comfortable helping to develop product specs and reviewing design issues with the team. I love working on new software — especially when great new ideas emerge.

What’s your happy place at home? What’s your happy place at work? I hope you’ll spend some time thinking about your happy place. And when you do, think about Chyorni: quiet and peaceful in his happy place.

This post written by Eric Peden, Director of Operations and Analytics

The startup world is governed by numbers.  While the qualitative pieces of an individual startup can be interesting and unique to each business, ultimately, familiar metrics like traffic, revenue, and burn rate decide success or failure.

Given this black-and-white reality, I’m often fascinated by the interplay between the quantitative and the qualitative within a startup. One nice thing about numbers is that they can be deconstructed into their component parts: Identify the key variables, think qualitatively about why the variables are underperforming, then experiment, analyze, improve, and repeat.  Each step is an alchemist mixture of arithmetic and the accumulated knowledge and experience of the decision maker.

I spend a lot of time with numbers, and it’s important for me to remember their limitations:

- Data doesn’t predict the future. Forecasting and understanding probabilities, yes.  But probability isn’t certainty.

- Data helps with answers, but it doesn’t always ask the right question.

- Data doesn’t replace the customer.  We can track and parse customer behavior, but customer experience is much more than a dataset.

This post written by Sean Conta, Founder & CXO

The internet is a wonderful thing.

This is not a controversial statement, but really, it is. Yesterday I caught myself thinking in search terms. Let me explain: I like working on cars as you may recall (ok probably not) from a very old post. The other day I was pulling out of the garage and my old Subaru made a funny noise. I knew it was coming from the Anti-lock Brake System control unit (how? that’s another story) so I popped the hood to have a look. The ABS box was whirring away. It sounded like a pump was stuck on. I unplugged the unit’s electrical harness and it stopped.

Fast forward a day or so and I was out walking. I started to think about my ABS problem. I didn’t just start to think about it though, I started to think in search terms. What would be the best terms for an internet search that might get me an answer?

“ABS whir not stop”

“ABS pump on”

“ABS pump runs”

When I got back home I sat down and tried out “95 Subaru ABS pump runs”. I got a few hits, and finally landed on this random page which suggests this may be a known issue. I’ll keep digging.

This is not the first time I’ve thought in search terms, nor will it be the last. Searching the internet is really a skill unto itself. You can’t have too many words, nor too little, and they have to be just the right words. But maybe that’s another blog topic …

This post written by Stephanie Fader, Marketing & PR Manager

It’s been about six weeks since we first started looking for a marketing intern and trust me, I had no idea what we were in for when we first started this search. I mean, how hard could it be to find a marketing intern? Seriously.

Well, many resumes, several interviews, and a handful of blog posts later, we’ve come to our decision. Or as Matt would clarify, I’ve finally come to a decision.

Here are the factors that I used to come to this decision:

1) Thought-process — how does the candidate think? We use our 24-hour test as well as interview questions to try to gauge this.

2) Drive — how much does the candidate want the position? Obviously in this tough economy jobs, including internships, are very competitive. As a start-up, we need people that have the drive needed to thrive in this type of business.

3) Personality fit — will the candidate get along with the small group we have in the office? This might not seem to be a big deal but we like to have fun at work, joke around, and just be ourselves. Having someone who fits with our personalities just makes the transition a bit easier.

4) Resume/Experience — do they have any relevant experience/coursework? I originally put more emphasis on experience and as someone who went to school for marketing, did marketing internships, and now actually has a job in marketing maybe you can see why. But Matt is the first to give me a hard time about the number of people who get a degree in one thing but end up actually doing something completely different.

So you’re probably wondering about the elephant in the room…the girl with “spunk and fight” and how she fits into all of this. Obviously there was something about her — the aforementioned “spunk and fight” — that Matt liked. I’ve been on the fence, trying to stay neutral and not make my decision based on the hype.

What sealed my decision about whether she would become our marketing intern was her blog post response. While some still criticized her, others thought we should hire her. I guess you can’t ever make everyone happy.

But I’ll probably make some people happy because I’m excited to say that I’ve decided to take a chance and hire her!

I’m really looking forward to bringing her on. With passion, spunk, dedication, and a willingness to learn, I really think she can bring a lot to MyPunchbowl. And maybe, just maybe, she’ll prove the haters wrong in the process.

Stay tuned for updates from the intern herself…

This post was written by Matt Douglas, Founder & CEO

Thanks to everyone who has commented on the posts about the MyPunchbowl intern. It’s been informative, entertaining, and most importantly very interactive. I continue to surprised by the number of comments the original blog post received. After almost two weeks, not a single day goes by without numerous emails in my inbox about the intern candidate.

Of course, the one question that everyone asks is “Are you going to hire the intern candidate?”

So I’ve made my decision, and it’s really quite simple. I’m not going to be the one that makes the decision. That’s right, I’ve decided that Stephanie (our Marketing Manager) is going to make the decision. Am I passing the buck? Perhaps. But allow me to list the key reasons that I’ve decided to let Stephanie make the decision:

1. As the CEO, my job is to hire people around me who can make great decisions. I know that Stephanie will make the best decision for the company.
2. This position is for a marketing intern, who will work directly for Stephanie. She wrote the job description, interviewed, and interacted with all of the candidates. She is best suited to make the final call.
3. She’s smart: As one of our Twitter followers pointed out, Stephanie is a very smart woman capable of making smart decisions. Whatever she decides, I know she’ll have great logic and substance behind the decision.
4. It’s empowering: one of my jobs in the company is to empower our employees to make decisions. I believe that this is the kind of decision that Stephanie should be empowered to make.
5. Stephanie loves to remind me that it wasn’t that long ago that she was in college (coyly pointing out that it was a few years ago for me). I know that as a (somewhat) recent student she’s much more suited to ‘get inside the head’ of a college-aged student.
6. Stephanie remains objective about the decision. She’s reminded me multiple times that regardless of the prior blog interaction we need an intern who will help her accomplish marketing tasks. I feel confident that Stephanie will make her decision objectively.

So there you have it. Stephanie will make the decision. She’s asked for 24 hours to think it over and make the final call.

What decision do you think she’ll make?

This post written by Stephanie Fader, Marketing & PR Manager

For some, Valentine’s Day is a wonderful excuse to go to dinner with a significant other, give each other chocolates, flowers, jewelry, and who knows what else? Others would argue that couples should be doing these things all year long, but we’ll let that slide.

With the anticipation of Valentine’s Day building for weeks if not months, what are all of the singles out there to do? Trust me, it’s pretty damn near impossible to ignore Valentine’s Day — it’s everywhere!

Even on MyPunchbowl we’ve got beautiful free eCards that you can customize for your sweetie with photos and video. People also used our site to plan Valentine’s dinners and brunches as well. Couples only?

So what’s a singleton to do? I’m very happy to say that MyPunchbowl’s got something for you too! You can grab all of your girls (or boys) and plan a fun night out. With Valentine’s Day on a Saturday this year, don’t stay home but embrace the single life with a night on the town. I will be!

We also have the perfect outlet for your Valentine’s Day disdain: Anti-Valentine’s eCards! Send them to your girlfriends, the guy who wronged you, or to someone you know that just loves to hate Valentine’s Day!