http://www.mypunchbowl.com/blog/2007/10/16/great-customer-service/ Party Planning and Online Invitations with Punchbowl Sat, 11 Feb 2012 17:11:23 +0000 http://wordpress.org/?v=2.3.3 http://www.mypunchbowl.com/blog/2007/10/16/great-customer-service/#comment-265 Laurel Wed, 17 Oct 2007 01:34:06 +0000 http://www.mypunchbowl.com/blog/2007/10/16/great-customer-service/#comment-265 All of this is so true. I had a fantastic customer experience recently at Trader Joe's. My kids are a bit all over the place and "energetic" but we can always shop there knowing that the staff will be helpful ("he went that way!"), understanding ("I see there's a bite taken out of this cheese; would you like to get another block?") and accommodating ("Oh, I'll just scan the waffle box so she doesn't have to relinquish it"). One Saturday our checkout-guy gave my TJ-obsessed 4yo a bland Trader Joe's gift card...heaven, for DAYS. I emailed the store at the address on their website expressing my long-term appreciation and gratitude for everything, and the next day the guy who had checked us out called me on my supplied number and thanked me for my comment. We still see him there all the time, and it's kind of awesome to have this personal relationship with this one staff member. Plus, I know his manager got the message that he was so great. Little things are not so little. All of this is so true. I had a fantastic customer experience recently at Trader Joe’s. My kids are a bit all over the place and “energetic” but we can always shop there knowing that the staff will be helpful (”he went that way!”), understanding (”I see there’s a bite taken out of this cheese; would you like to get another block?”) and accommodating (”Oh, I’ll just scan the waffle box so she doesn’t have to relinquish it”). One Saturday our checkout-guy gave my TJ-obsessed 4yo a bland Trader Joe’s gift card…heaven, for DAYS. I emailed the store at the address on their website expressing my long-term appreciation and gratitude for everything, and the next day the guy who had checked us out called me on my supplied number and thanked me for my comment. We still see him there all the time, and it’s kind of awesome to have this personal relationship with this one staff member. Plus, I know his manager got the message that he was so great. Little things are not so little.

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